Frequently Asked Questions
1 – Practical Information
2 – Our Team
3 – Timeframe and Rates
4 – Quality and Efficiency
5 – Our Organization
6 – Other Questions
Is INVISIBLE Translation only a translation agency?
What language combinations do you translate?
English → Spanish
French → English
French → Spanish
Spanish → English
Spanish → French
In which industry sectors do the members of your team have experience?
I would like to request your services. How do I proceed?
1. state your needs clearly;
2. specify the time available for completing this work;
3. send us the documents we will need to carry out your assignment.
Once we have received everything we need, we will send you a free service offer within 24 hours, with no obligation on your part to retain our services. If you are in a rush, you can call us at +1 833-436-6331.
How do I send you the documents that you need for the quote?
How much time do you need to assess the work involved and to send me a quote?
What methods of payment do you accept?
Can I obtain a discount for quick payment?
So you will deduct this two percent (2%) from my next invoice?
Do you offer preferred rates to non-profit and charitable organizations?
Do you offer preferred rates to organizations dedicated to protecting the environment?
Why do you carry a minimum charge?
What if I have questions while the work is in progress?
Are the translators in your team members of a Canadian professional association?
Is this also true for your editors, revisers and proofreaders?
How about your writers?
What distinguishes the work of a professional from that of a non-professional?
Professional Translation Services
How much time do you need to translate a document?
How do you calculate your fees for translating a text?
Do you bill translation services only by the word?
Do you translate so-called "official" documents?
Professional Editing, Revision and Proofreading Services
How much time do you need to edit, revise or proofread a document?
How do you calculate your editing, revision and proofreading fees?
Are your editing and proofreading services billed only by the hour?
Professional Writing Services
How much time do you need to write a text?
How do you calculate your fees for writing a text?
What kinds of text are you able to write?
Do you have a quality-control procedure?
How do you ensure that the translated text is a true reflection of the original?
How do you assign work to the various members of your team?
What do you mean by “native speaker”?
I have heard of “machine translation”. What is that, exactly?
Do you use machine translation to translate your clients’ documents?
Why did you choose the name INVISIBLE Translation for your organization?
Where can I find a full list of the services you provide?
Have you drawn up a list of the benefits you provide to your clients?
Where are your offices located?
6 – WHAT IF I HAVE OTHER QUESTIONS?
Call us immediately at this number: +1 833-436-6331. You can also reach us at the following email address: email@example.com. We encourage you to send us your comments and suggestions about how we can serve you better: firstname.lastname@example.org.